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Questions? Answers.
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
Credits are a virtual token provided on the PixNova platform, which can currently be used to create videos in the AI video generator.
No. Our billing is a one-time payment, not a recurring subscription.
Hello, you can click your [Profile Picture] > [Personal Information] and then click the [Cancel subscription] button.
No, there is no time limit for the paid credits. However, the credits you claim for free can only be used on the same day you claim and the free credits do not accumulate.
Our payment system is provided by the well-known Stripe payment provider, which is 100% secure and private. None of your payment information will be leaked, and there is no risk of fraud.
Thank you for choosing PixNova AI. We understand that sometimes things may not go as expected. However, due to the nature of our services, we currently do not offer refunds.