Privacy Policy of PixNova AI

Last updated on October 23, 2024

At PixNova ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website and services. By using PixNova’s services, you agree to the practices described in this policy. If you do not agree with any of the terms, please discontinue the use of our services.

What Information We Collect

Our goal is to collect only the information that is necessary to provide and improve our services. This may include:

1. Identity & Access Information

When you sign up for PixNova, we collect basic details such as your name, email address, and, if applicable, your company name. This allows us to create and personalize your account, send you relevant updates, and provide invoices or other necessary communications. We never sell your personal information to third parties, and your data will not be used in marketing without your consent.

2. Geolocation Data

We log your IP address when you access your PixNova account to ensure the security of your account and prevent unauthorized access. This information is retained for as long as your account is active.

3. Web Analytics Data

We track how you interact with our website, including the pages you visit, the browser you use, and the referring website. This information helps us to improve your user experience by analyzing conversion rates and testing new features. This data may be linked to your IP address or account while you are logged in.

4. Cookies

We use cookies to remember your login information and site preferences and to support certain in-house analytics functions. You may adjust your browser settings to manage or delete cookies at any time. Note that disabling cookies may limit some functionalities of our services.

5. Voluntary Correspondence

When you reach out to PixNova with questions or requests, we keep a record of the communication to assist you in the future. Any additional information provided, such as in surveys or feedback, will only be stored with your consent.

How We Use Your Information

We may use your personal data for the following purposes:

To manage your account and provide the services you request.
To improve our services and user experience based on your interactions.
To communicate updates, invoices, or essential service information.
To ensure the security of our services by tracking unauthorized access attempts.
To provide customer support and address your inquiries.

When We Share Your Information

We do not sell your personal information. We only share your data in the following cases:

Third-Party Service Providers: We use trusted third-party vendors for services such as payment processing, customer support, and web analytics. These vendors are authorized to use your personal information only to provide services on our behalf.
Legal Compliance: If required by law or in response to valid legal requests, we may disclose your personal information.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred to the new owner. We will notify you of any such changes.

Your Rights

PixNova applies the same data rights to all customers, regardless of location. These rights include:

Right to Know what personal information we collect and how it’s used.
Right of Access to the personal information we store.
Right to Correction of inaccurate information.
Right to Erasure of your personal information, with certain exceptions (e.g., for legal compliance).
Right to Object to how your data is processed.
Right to Portability to receive your data in a machine-readable format.
Right to Non-Discrimination for exercising your privacy rights.

If you wish to exercise these rights or need assistance, please contact us at [email protected].

Data Security

We take the security of your data seriously. All data transmitted between your browser and our servers is encrypted via SSL/TLS. We also use encryption for database backups. While we implement strong security measures, no system is 100% secure, and we cannot guarantee complete protection.

Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page, and we will notify you of significant updates. The "Last updated" date at the top will indicate the most recent revision.

Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].